Our Values – Customer
Promoting Customer Care
We place our customers at the heart of our business and relentlessly meet their expectations for high-quality industry-leading solutions to their transportation program challenges.
Retention
We are proud to have maintained a high level of customer retention for the past several years. We believe our personal attention to our district partners’ needs, our commitment to safety, and our customer service philosophy and practices are just some of the reasons our customers are so satisfied with us. This is how National Express views our customer relationships.
Exceptional Customer Service
Our vision is to earn the lifetime loyalty of each district by delivering safe, high quality, passenger public transportation services corporation. This means flight attendants, ticketing agents, bus drivers and commuter rail operators must all maintain a friendly, considerate demeanor toward our consumers when addressing their needs. At National Express, improving customer service in our transportation company extends far beyond merely improving the customer service department. We constantly strive to be excellent in all that we do.
Community
Our policies and practices will advance the social, environmental and economic conditions in the communities where we operate.
People
We develop the talents, reward the exceptional performance and respect the rights of all our employees.
