Our Values – Customer

Promoting Customer Care

National Express Transportation Companies

We place our customers at the heart of our business and relentlessly meet their expectations for high-quality industry-leading solutions to their transportation program challenges.

Retention

We are proud to have maintained a high level of customer retention for the past several years. We believe our personal attention to our district partners’ needs, our commitment to safety, and our customer service philosophy and practices are just some of the reasons our customers are so satisfied with us. This is how National Express views our customer relationships.

Exceptional Customer Service

Our vision is to earn the lifetime loyalty of each district by delivering safe, high quality, passenger public transportation services corporation. This means flight attendants, ticketing agents, bus drivers and commuter rail operators must all maintain a friendly, considerate demeanor toward our consumers when addressing their needs. At National Express, improving customer service in our transportation company extends far beyond merely improving the customer service department. We constantly strive to be excellent in all that we do.

Currently in the News

Durham School Services Maintenance Supervisor Fernando Magana Selected as a 2022 School Transportation News Garage Star Finalist
Aurora, IL – Durham School Services (DSS) is proud to announce that Fernando Magana, Maintenance Supervisor at its ...
Durham School Services Provides Transportation Services for 2022 National Veterans Wheelchair Games in Arizona
Casa Grande, AZ – Durham School Services (DSS), a leader in student transportation, provided charter transportation...
Durham School Services Awarded NSTA’s 2022 Go Yellow, Go Green Award for Strong Commitment to Clean, Green Fleets
Lisle, IL – Durham School Services (DSS), a leader in student transportation, is proud to announce that it was awar...
National Express SVP David Armitt named 2022 NSTA Golden Merit Award Recipient
Lisle, IL – National Express LLC (NELLC), is proud to announce that David Armitt, Senior Vice President of Operatio...
Transportation Safety Services at NELLC

Safety

We only do what is safe and stop any unsafe behavior.
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National Express Community Work

Community

Our policies and practices will advance the social, environmental and economic conditions in the communities where we operate.
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National Express Corporate Careers

People

We develop the talents, reward the exceptional performance and respect the rights of all our employees.
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National Express Transportation Services

Customer

We place them at the heart of our business and relentlessly meet their expectations.
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National Express Community Work

Excellence

We constantly strive to be excellent in all that we do.
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Contact National Express

Ask about our Target Zero initiative.