Our Values – Customer

Promoting Customer Care

National Express Transportation Companies

We place our customers at the heart of our business and relentlessly meet their expectations for high-quality industry-leading solutions to their transportation program challenges.


We are proud to have maintained a high level of customer retention for the past several years. We believe our personal attention to our district partners’ needs, our commitment to safety, and our customer service philosophy and practices are just some of the reasons our customers are so satisfied with us. This is how National Express views our customer relationships.

Exceptional Customer Service

Our vision is to earn the lifetime loyalty of each district by delivering safe, high quality, passenger public transportation services corporation. This means flight attendants, ticketing agents, bus drivers and commuter rail operators must all maintain a friendly, considerate demeanor toward our consumers when addressing their needs. At National Express, improving customer service in our transportation company extends far beyond merely improving the customer service department. We constantly strive to be excellent in all that we do.

Currently in the News

Durham School Services Team Members in Michigan Recognized for Exemplary Service and Dedication to Students
Rochester, MI – Durham School Services is proud to announce that twelve of its team members have received community...
Durham School Services Fills Bus with Words of Encouragement for Mental Health Awareness Month
“Welcome to the Graffiti Bus: Where Everyone Matters” Ames, IA – In celebration of Mental Health Awareness M...
National Express Transit’s Barbara Townsend Named North Carolina Public Transportation Association 2023 Bus Driver of the Year
Bus Operator Jacqueline Williams Places Third in Bus Roadeo BURLINGAME, CA – National Express North America’s...
Eight Exemplary National Express Team Members Receive Award for Delivering Exceptional Service in Michigan
Southgate, MI – National Express LLC (NELLC), is proud to share that eight of its team members from its Durham Scho...
Transportation Safety Services at NELLC


We only do what is safe and stop any unsafe behavior.
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National Express Community Work


Our policies and practices will advance the social, environmental and economic conditions in the communities where we operate.
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National Express Corporate Careers


We develop the talents, reward the exceptional performance and respect the rights of all our employees.
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National Express Transportation Services


We place them at the heart of our business and relentlessly meet their expectations.
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National Express Community Work


We constantly strive to be excellent in all that we do.
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Contact National Express

Ask about our Target Zero initiative.