Our Values – Customer

Promoting Customer Care

National Express Transportation Companies

We place our customers at the heart of our business and relentlessly meet their expectations for high-quality industry-leading solutions to their transportation program challenges.

Retention

We are proud to have maintained a high level of customer retention for the past several years. We believe our personal attention to our district partners’ needs, our commitment to safety, and our customer service philosophy and practices are just some of the reasons our customers are so satisfied with us. This is how National Express views our customer relationships.

Exceptional Customer Service

Our vision is to earn the lifetime loyalty of each district by delivering safe, high quality, passenger public transportation services corporation. This means flight attendants, ticketing agents, bus drivers and commuter rail operators must all maintain a friendly, considerate demeanor toward our consumers when addressing their needs. At National Express, improving customer service in our transportation company extends far beyond merely improving the customer service department. We constantly strive to be excellent in all that we do.

Currently in the News

National Express Elevates Electric Vehicle (EV) Expertise with Customized Maintenance Training Program Provided by Proterra
Greenville, SC– National Express LLC (NELLC) continues to be a leader in the electric vehicle (EV) field throug...
National Express Donates Bus to Pennco Tech Trade School in New Jersey for Vital Hands-On Training for Students
Philadelphia, PA – National Express LLC (NELLC) has donated a school bus to Pennco Tech, a trade school in Blackwoo...
Durham School Services School Bus Driver Anthony Lewis Receives Esteemed District 300 Blue Ribbon Society Award in Carpentersville, Illinois
Becomes First School Bus Driver in District 300 History to Receive this Prestigious Award Carpentersville, IL...
Durham School Services Forges Seven-Year Clean Fuel Partnership with Council Rock School District in Pennsylvania
Fleet Includes 50 Propane-Powered Vehicles with Full Fleet Transition by 2023 Lisle, IL and Newtown, PA – Durham...
Transportation Safety Services at NELLC

Safety

We only do what is safe and stop any unsafe behavior.
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National Express Community Work

Community

Our policies and practices will advance the social, environmental and economic conditions in the communities where we operate.
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National Express Corporate Careers

People

We develop the talents, reward the exceptional performance and respect the rights of all our employees.
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National Express Transportation Services

Customer

We place them at the heart of our business and relentlessly meet their expectations.
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National Express Community Work

Excellence

We constantly strive to be excellent in all that we do.
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Contact National Express

Ask about our Target Zero initiative.